Danger Zone

Aussies now entitled to a refund on their video games

Today, the Australian Competition and Consumer Commission (ACCC) has made the case that EA has not been doing the right thing. By denying customers entitled to refunds, EA has been in breech of the Australian Consumer Laws (ACL).

“We Stand By Our Games. If you don’t love it, return it.” is the promise made by the world’s third largest publisher and developer of video games, Electronic Arts known as EA, who run the Origin video game distribution platform.

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Danger Zone

The 5 terrible shoppers we’ve all been at least once

woman holding shopping bags happily

Customer behaviour is getting out-of-hand and companies are shifting their policies in response to thorn-in-the-side or dishonest customers.

So does the blame rest with your fellow shoppers or could you be one of those never-to-be-pleased customers? Either way, bad consumer behaviour means, you lose out.

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Danger Zone

Wotif gives 20 million back to its users after abandoning cruel charging practices

Credit cards - watch out for surcharges

Easter means higher prices thanks in part to public holiday surcharges. If you’re in the midst of making holiday plans, there is some good news. Wotif has dumped its $5.50 ‘booking fee‘. It has also dropped the $16.95 charge for flights with full-service airlines and flights with low-cost carriers now attract a reduced fee of $9.95. How lucrative are these surcharges for companies? It’s expected consumers could save as much as $20 million a year from these changes made by Wotif.

But surcharges have gone beyond public holidays. There’s airlines – ‘fuel surcharge’, room service – ‘delivery charge’, taxis – ‘booking fee’, restaurants and cafes – ‘cakeage’, ‘corkage’ and a surcharge for a ‘group booking’. Even a concert ticket purchase comes complete with booking and ticketing fees. I’m sure you’ve got a few more of your favourites to add to the list!

So, what’s happened over the last decade that has seen surcharges become so prevalent in our daily lives? Is this a trend set to continue in the future?

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Better Ways

The healthiest way to dry your clothes is old school (and we love it)

washing and drying at a laundromat when line drying is better

Your dryer is one of the greediest appliances in your home. Aside from your refrigerator, it guzzles electricity faster than every other appliance in your household.

With about two out of every 10 Australians unable to pay their electric bill at least once a year because they can’t afford it, it’s about time you said “Adios!” to the electrical dryer and opt for the healthier, cheaper option of line-drying your clothes.

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Better Ways

Let your phone battery last longer with these 6 awesome tricks

Black headphones with mobile smartphone

We’ve all experience life coming to a screeching halt when our mobile phone battery has gone flat at the worst time possible. To help with this modern day disaster, we’ve searched the techosphere to find these 6 easy ways of ensuring all your must-have apps are available to you 24 x 7.

Of course, there are situations like Apple’s current iPhone 5 disaster where you can’t do anything to prolong the life of your battery because the battery itself was defective from the start. If you’ve got an iPhone 5 with a dodgy battery, you need to sign up to our campaign to get Apple to replace the faulty battery for FREE. Fill out a simple form and we’ll do the rest on your behalf. With your help, we will urge Apple to do something about the shoddy battery life we’ve seen in iPhones and in the new Apple Watch.

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Danger Zone

The top 5 ‘free’ things to avoid this winter

Brown shopping bags with free things in them

Who doesn’t love a freebie? Whether it’s a friend offering a slice of used-goods heaven or a garage-sale orphan looking for a happy home, second-hand goods are quite a tantalising offer for thrifty shoppers.

Free things may give you a lot more than you bargained for (and that’s not always a good thing). If you’re looking to save a little money, you’ll do well to think twice before snagging these used or cheap products.

Here’s our top 5 free things where the initial save can cost you more in the long run.

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Danger Zone

5 common myths about charging your mobile phone battery

Girl with iphone mobile phone with low battery

As iPhone 5 owners are scrambling to find a solution for their dying batteries, we started to wonder what’s true and what’s not true about mobile phones and their batteries.

Your phone’s specs may say your phone gets hours and hours of talk time, but in reality the life of your battery never seems to live up to its expectations. Are you doing something right? Are you doing something wrong? You’ll never know if you believe the myths we’ve listed below.

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Better Ways

How to complain on a first date (and get away with it)

Glasses of rose wine on dinner table showing complaint setting

Your date is gorgeous. You are having an amazing time. The atmosphere is perfect.

Then, you notice the meal you ordered isn’t exactly what you wanted – it’s too cold, it’s raw or it just doesn’t taste good.

You come to a decision point: speak up and ruin the atmosphere, or keep to yourself and preserve the unfolding relational magic?

Walking this fine line could be the difference between a good night kiss and a “Please lose my number.” Next time your caught in this culinary conundrum, walk yourself through our date complaint checklist:

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Danger Zone

A Queensland bus crashes. You wont believe what Translink did next.

Inala Plaza bus station Queensland

What does it take to get a refund on your bus fare? Not even a crash apparently.

On March 16th, a Brisbane City Council bus was involved in an accident on Logan Road heading towards Mt Gravatt at around 8 am. Janelle, the mother of one 12-year-old passenger rang Translink to ask for a fare adjustment for the $10 fare charged as passengers were hurried off the bus before they could end the trip.

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Danger Zone

The amazingly simple psychology behind door-to-door sales

Sales people in a row with colourful socks

This is part 2 in our series on fighting back against unsolicited salespeople.

Ever wondered why pesky salespeople keep going door-to-door, time after time, often only to have the door slammed in their face? You might imagine this as akin to banging your head against the wall.

The simple truth about door-to-door sales is that it can be highly effective given the right person and circumstances. Take Joe Ades, the man who made millions selling potato peelers on the street:

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